I am noticing a disturbing trend in people today, rudeness. Having lived away from Michigan for some time, it has become apparent to me that people are more rude here as opposed to Missouri. I guess I just got used to people dealing with issues in a happier fashion. People a little further south are just nicer. They smile at you, they say hello, they ask how you are doing and they mostly respect the fact that we are all in this together. I used to get a kick out of my parents when they would visit. They were shocked that people said hello and actually had a conversation with you. The most glaring of all rudeness revolves around cell phones. Who hasn't been in a store and had the person in front of you in line blabbing away on their cell phone? I saw a sign in a store that read:
"If you want our help, hang up your phone!"
I thought that was great. A couple weeks ago I had a fellow co-worker get yelled at because the ladder he was moving was making too much noise and disturbing a lady on her phone! She told him he needed to quiet down and couldn't he see she was on the phone? Really?!? The other thing that really ticks me off are the blue tooth headsets. I can't tell you how many people I walk up to and ask if they need help and then I get this exasperated look and they point to their ear. I guess I am supposed to just know they are on a phone call. One last thing about rude cell phone users. If I am in the middle of a conversation with you, trying to help because you asked me to, and your phone rings, and you answer it and start a conversation, don't be surprised when I walk away to help someone else.
One night a lady walked into our store, put a container of file folders filled with papers on the desk, and interrupted the associate who was helping another customer. She demanded to be helped immediately. The other customer put up a small protest and was greeted with a curt "I'm not talking to you!" Wow. Rude. She couldn't understand why we wouldn't drop everything and take care of her. She was mean, rude and not very attractive. (I know that should not matter, but I'll take a little more crap from someone if they are attractive. It's a character flaw of mine, deal with it.) Since we were not able to guarantee that we could meet her every demand in her very short time frame, she took her project elsewhere. Good luck with that, you big meanie!
Where is this rudeness coming from? Why do people feel it's OK to just be rude? I swear some people get out of bed and say "today, I am going to be the rudest person I can be!"
I have several friends in the restaurant/bar industry. I always feel better about my job after spending time with those folks. I am shocked at the way those people get treated. They get yelled at, harassed, poorly tipped and blamed for everything. How is it the waitresses fault the food was prepared wrong? Why yell at the waitress because you do not like the smell of the food at the table behind yours? Yes, I have seen this happen, once. I felt really bad for that poor girl. By the way, if you are going to be a drunken idiot, the least you can do is leave the bartender or waitress a decent tip for having to put with you. I have a friend who does this and the wait staff seems to forget/forgive his behavior rather quickly and they are always glad to see him again.
I am not sure if this next example is rude or disrespectful, I'll let you decide. I lived in Kansas City for the better part of 10 years. In that time I attended several Chiefs games at Arrowhead Stadium. At the end of the National Anthem, the majority of the crowd changes the word "brave" to "Chiefs". I find that to be very rude. I was attending a game with my Dad a couple years ago, and I voiced my displeasure about this practice right before the anthem. The man sitting in front of us turned around and informed me that if I didn't like it, I didn't have to do it. If my beer didn't cost me 8 bucks, I am pretty sure it would have ended up on his head "accidentally" at some point. But that would have been rude, wouldn't it?
Saturday, January 23, 2010
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ReplyDelete"How is it the waitresses fault the food was prepared wrong?"
ReplyDeleteWhile I agree not to yell at the servers and that it's sometimes not their fault, it usually is their fault on if it was prepared wrong.
1. My husband and I have had servers put in orders wrong into the computer.
2. If our server brings out our food(meaning no other server), if they forgot an item that wasn't covered up by anything, meaning an obvious error, that's on them, NOT on ANYONE ELSE!!
3. If our server forgets any condiments on the side(bottles or containers), no matter WHO brings out the food, they could have offered to bring that stuff out BEFORE the food was ready to avoid them being forgotten about.
4. Bringing out the wrong food, even if you put in the order correctly. We have had a waiter admit "I grabbed the wrong entrée" even though he put in the order correctly.
5. Bringing out obviously cooked wrong food if it's the same server that took the order such as bacon if it's not covered up by anything if it was ordered extra crispy, you can notice that just by looking at bacon if it's crispy to attempt to serve it. If I ask for fries not overdone, if it's the same server that took the order that brings out the food, don't bring me brown fries, like DUH.
If the customer didn't say they wanted something such as this happened at Denny's that ranch came with the cheese fries, but the waitress didn't bring it, even though it wasn't an added item(ON THE MENU ALREADY IT COMES WITH THE ITEM), that's still obvious to the server's EYES that it was wrong and even if another server brings out the food, the original server could have brought that ranch out before the food was ready.
6. Bring out the wrong food if the same server that took the order brought out the food. Once, I had a waiter stupidly bring out mac n' cheese when I ordered a loaded baked potato. Do those LOOK ANYTHING ALIKE OR COVERED UP BY ANYTHING? NO, that was stupid and ENTIRELY HIS FAULT EVEN IF HE PUT IN THE ORDER CORRECTLY.
7. If something is burnt that wasn't ordered burnt that you can clearly notice if you bring out the food and took the order, that's your fault you served me that.
8. If something isn't good and serve it anyways if you took the order, such as bad lettuce if you can see without dressing or anything covering it, that's on you, no one else.
It's very rare that it's not the server's fault. Things like if I order no pickles if you took my order and brought out my food, which there are some pickles under a bun that you'd have to lift it to see it, unless you admitted putting in the order wrong, I will assume it's the kitchen staff that is at fault and probably is.
Things like raw chicken tenders aren't the fault of the server unless they are pink or something.
A slightly over or undercooked steak if the order was put in correctly is not the server's fault.
Also, some people assume things as well, that end up being wrong.
My point is, MOST of the time, the server can prevent mistakes from getting to the customers and it IS INDEED MOST OF THE TIME THEIR FAULT THE CUSTOMER RECEIVES THE MISTAKES.
If another server brings out a wrong side dish or if they are missing items other than condiments, no it's not the server's fault if they put in the order correctly, but it still counts against the tip. It's part of the service.
How can you honestly say how it can be the server's fault, when honestly most of the time it is?